At Matthews Sports Vision, we want your customer experience to be as satisfying as possible, and we respect your right to privacy. We collect and treat any customer information with care and confidentiality. While we may store customer details securely, information is never sold, traded or shared with external parties or entities. Online credit card transactions are processed using secure payment facilities and no credit card details are retained by us unless pre-authorisation is given.
Cookies are commonly used in online search engines to track use and to recognise each time your browser visits our online site. Matthews Sports Vision uses such tracking technology to identify pages visited on our site. Information is used for site optimisation to enhance the online experience of Matthews Sports Vision customers.
Cookies are information pixels that record online ‘footprints.’ Most web browsers accept cookies as part of routine uses of tracking technologies. Tracking technologies identify the browser used, not personal users. Should you wish to refuse cookies, your browser settings can be adjusted to do so.
Occasionally Matthews Sports Vision provides links to third party pages. Clicking the link means you leave Matthews Sports Vision’s site. Matthews Sports Vision is not responsible for the content on these sites; therefore, their management of personal information falls outside the remit of Matthews Sports Vision’s privacy policy.
Matthews Sports Vision uses Stripe for its online credit card transactions. Stripe processes online credit card transactions securely. Payments are processed in real-time. Matthews Sports Vision does not have access to your full credit card number.
Payment by an authorised Matthews Sports Vision gift voucher is also accepted. Only one voucher may be redeemed per order.
We like to notify our customers about new product arrivals, promotions and special offers, and news and general inspirational content. When you subscribe to Matthews Sports Vision’s mailing list, we will send you timely updates about Matthews Sports Vision products. If you would like to unsubscribe from our emails you can do so at any time, for any reason.
We collect personal information from you, including information about your:
We collect your personal information in order to:
We keep your information safe by storing your data in secure files and multiple layers of secure backups.
If we have supplied prescription eyewear, we keep any clinical information for 10 years after the last transaction in accordance with ODOB requirements (Retention of Health Information) Regulations 1996) at which point we destroy it by secure digital deletion.
Financial transactions are held for the standard 7 years, at which point they are securely deleted.
We do not share your contact details with third parties.
Your optical information can only be released with your signed authorisation.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.
If you’d like to ask for a copy of your information, or to have it corrected, please contact us at nelson@matthewssport.co.nz, or 03 548 3249, or 1 Buxton Square, Nelson 7010.
